Adding an organization

See the steps below to add an organization:

On our WebApp:

1. Login to C8

2. Hover over your organization's logo in the upper-left corner of your screen. You will see a list of the organizations you are able to access with this email account

   

   
   
3. If there is a lock symbol 🔒 next to the organization's name, click on it. Then enter the email address associated with that account. Due to security issues, we cannot display what that email address is — if you are unable to log in, please reach out to support@c8health.com for assistance. Click Send me a verification code. Enter the verification code. Voila! You should now have access to the previously locked organization, and it should no longer show the lock
4. If the other organization you have access to is not listed, you can associate a new email to your account via the Add an organization button at the end of the drop-down in the screenshot above. Any email not associated with any other account is valid. To do so, click Add an organization. Enter the email address for the other account. Click Send me a verification code and then enter the verification code
5. Some organizations require authentication in a third party application. If so, the app will redirect you to it and back to C8 once you've authenticated. Once done, you will now be able to switch to that org. Are you a SOAP member? Please see the steps here.

On our mobile app:

1. Download our mobile app if you haven’t already
2. Open the app and log in

3. On your homepage, tap the side menu

   

4. Select Switch organization

   

5. You will see a list of organization names that this account has access to. If there is a lock symbol 🔒next to the organization's name, tap it. Then enter the email address associated with that account. Due to security issues, we cannot display what that email address is — if you are unable to log in, please reach out to support@c8health.com for assistance. Tap Send me a verification code. Enter the verification code. Voila! You should now have access to the previously locked organization, and it should no longer show the lock
6. If the other organization you have access to is not listed, you can associate a new email to your account via the Add an organization button at the end of the list mentioned above. Any email not associated with any other account is valid. To do so, click Add an organization. Enter the email address for the other account. Tap Send me a verification code and then enter the verification code
7. Some organizations require authentication in a third party application. If so, the app will redirect you to it and back to C8 once you've authenticated. Once done, you will now be able to switch to that org. Are you a SOAP member? Please see the steps here.

Running into issues? Please email support@c8health.com for assistance.