Downloading/Printing a Document

Knowledge items are individual documents, links and media within your knowledge base. Knowledge items come in many different forms – documents, videos, pictures, external links, spreadsheets and more!

You can download and/or print PDF and Smart Format knowledge items from our WebApp, and you can also download any knowledge items on your phone for offline access.

Using Your Computer:

1. Log in to C8 Health using our WebApp
2. Locate the knowledge item you want to open by navigating your knowledge base or searching for it
3. Select the knowledge item to open it
4. Determine if the item is in our Smart Formats document type — if it is, it will have a toggle in the left column labeled "Smart Format" (see screenshot below). If it is not smart formats, skip to step 5.
   1. To open an up-to-date PDF, turn off the Smart Formats toggle
   2. If you want to print the original PDF, click View Revision Log in the left hand column. Then select View Original.
5. Right click on the document and select Print or Save as... and follow the prompts. Alternatively, you can select Open in a new tab — it's near the bottom of your screen — and click the Save/Download or Print button in the upper-left corner